Desktop Support Engineer

We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical assistance to end-users. The role involves installation, configuration, troubleshooting, and maintenance of desktops, laptops, peripherals, and software applications, ensuring smooth IT operations and minimal downtime.

Key Responsibilities

Provide first and second-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.

Install, configure, and maintain operating systems (Windows/Mac/Linux) and software applications.

Troubleshoot hardware, software, and network connectivity issues.

Manage user accounts, permissions, and access in Active Directory/O365 (as applicable).

Ensure timely resolution of support tickets within agreed SLAs.

Escalate complex issues to higher-level support teams when required.

Maintain inventory of IT equipment and coordinate hardware repairs/replacements with vendors.

Provide remote support to users across different locations.

Assist in IT projects, upgrades, and deployments.

Document support activities, solutions, and standard operating procedures.

Do you have experience in Windows?, Proven experience (1-3 years) in desktop support, IT helpdesk, or technical support role.

Strong knowledge of Windows OS, MS Office Suite, and basic networking (TCP/IP, DNS, DHCP).

Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira) preferred.

Familiarity with antivirus solutions, backup tools, and remote desktop applications.

Excellent problem-solving, communication, and customer service skills.

Ability to prioritize tasks and work independently or as part of a team.

Key Competencies

Strong troubleshooting and analytical skills

Customer-oriented mindset

Time management and multitasking

Attention to detail

Willingness to learn and adapt.