Desktop Support Engineer

• Provide first and second-level support for desktop, laptop, and mobile devices.
• Install, configure, and troubleshoot operating systems, applications, and peripherals.
• Respond to helpdesk tickets, diagnose technical issues, and ensure timely resolution.
• Manage user accounts, access rights, and permissions in Active Directory.
• Support video conferencing systems, printers, and other office equipment.
• Perform regular system updates, backups, and maintenance tasks.
• Document support activities, issues, and resolutions in the ticketing system.
• Collaborate with IT teams to improve processes and implement best practices.

Do you have experience in macOS?, We are seeking a skilled Desktop Support Engineer to provide technical assistance and support to end-users across hardware, software, and network systems. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-focused approach., * Proven experience as a Desktop Support Engineer or similar IT role.

• Strong knowledge of Windows and macOS environments.
• Familiarity with Office 365, Active Directory, and basic networking.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (CompTIA A+, Microsoft, ITIL) are a plus.