Desktop Support Engineer

• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.

• Managing incident queues

• Handling calls with Customers, VIP user management

• Vendor management

• Responding in a timely fashion to reactive or proactive incidents

• Recording and documenting incident tickets

• Monitoring Phones, emails, Microsoft Team chat for any incoming incidents

• Management of Win-10 devices (MMD - Microsoft Managed Devices)

• Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.

• Antivirus Management (Defender/McAfee)

• Device movement from one desk to another as per requirement/project requirement.

• Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection

• Help creating any technical project documentation, reporting and manuals

• Building & deploying workstations (Laptops/Desktops) with the standard approved image

• Providing Tech-Bar support for users queries/technical resolution.

• Hardware Asset and CDM Management

• IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.

• Managing the IT kit retirement and moving the device to disposal area.

• Printers - providing primary support including replacing consumables.

• Active Directory group management, account unlocks and password resets., Salary, remote work... Define all the criteria that are important to you.

• Get discovered Recruiters come directly to look for their future hires in our CV library.

• Join a community Connect with like-minded tech and IT professionals on a daily basis through our forum.

• Experience to troubleshoot issues on Windows 10 Operating systems.
• Knowledge in Installing configuring Starlink satellite network devices
• Experience in configuring iPhone/iPad
• Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal
• Knowledge in new Microsoft Team creation in Teams admin portal
• L1 Support knowledge of Application & SharePoint
• L1 support troubleshoot office Apps.
• Should have effective communications skills
• Ability to multitask and time management skills
• Should have Customer Service experience
• Proven strong written and verbal communication and interpersonal skills.
• Self-motivated and willingness to learn
• Proven ability to work well with technical and non-technical staff across numerous areas.
• Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
• Excellent problem solving and Root Cause Analysis skills
• Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
• Understanding of virtualization and environments ability to understand Intune administration
• Knowledge on supporting conference room devices
• Knowledge on managing cloud printing
• Managing asset inventory.
• Desktop support experience on Microsoft Managed desktop environment
• ITIL certifications or process knowledge

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period. Discover LA International Computer Consultants Ltd Stoke-on-Trent, United Kingdom 100 - 249 employees Recruitment agency Whether you're aiming for your next contract or permanent role, we connect you to opportunities across the digital and technology landscape in both public and private sectors. With eight specialist Divisions and a single-site team of highly experienced consultants, you get personalised support backed by deep sector expertise. Already security-cleared? Our in-house Security Vetting Department can transfer your clearance quickly and smoothly. New to cleared environments? Our Enhanced Government Security Accreditation allows us to sponsor new clearances, opening doors to career-defining roles. Operating across 90 countries and 5 continents, and supporting candidates for over 40 years, we don't just help you find a job, we help you build a career.