Contract Support
Role details
Job location
Tech stack
Job description
Providing support to the client and answer calls and emails in a professional and timely manner
-Determine the nature, priority of faults based on information provided by the client
-Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
-Managing the supply chain and drive them to attend within required SLA's
-Driving the engineering team to attend to all callouts within required SLA's
-To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
-Raise and assign work orders to relevant resources
-Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
-Promote and maintain CBRE culture throughout teams
-Monitoring calls received from the customer through to call completion and updating records
-Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
-Ensure QHSE documentation is maintained and readily available using company systems
-Manage system as a key user on site including PPM records, reactives and reporting
-Promote and maintain company culture throughout the team
-Maintain people records such as new starters, leavers, general staff changes, contact details, etc
-Effective communication with all levels of internal teams and external customers
-Familiar with daily operations and the specific scope of the contract
-Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
Requirements
Training
-Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
-Experience of using Dynamics, Concept, Maximo.
Experience
-Experience of a similar customer facing role in a medium-sized business.
-Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
