Contract Support
Role details
Job location
Tech stack
Job description
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Impact: Be a part of a team that is integral to the growth and success of our business unit, delivering exceptional service to our clients.
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Growth: We foster a culture of innovation and continuous improvement, offering you the opportunity to enhance your skills and advance your career.
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Culture: Join a supportive team that values collaboration and maintains a strong sense of community.
What You'll Do: As a Contract Support Specialist , your role will be pivotal in ensuring outstanding customer service and seamless business support. Your responsibilities will include:
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Customer Engagement: Provide top-notch support by answering client calls and emails promptly and professionally.
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Issue Management: Assess the nature and urgency of client concerns and coordinate effectively with site teams to resolve issues.
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Operational Excellence: Collaborate closely with head office and site teams to manage quotations and purchase orders accurately.
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Supply Chain Management: Ensure timely attendance to all service requests by managing the supply chain and engineering teams.
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Contract Oversight: Maintain a thorough understanding of contract scopes, ensuring compliance and excellence in service delivery.
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Innovation: Actively seek and implement innovative solutions to enhance contract performance and exceed client expectations.
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Documentation & Reporting: Maintain QHSE documentation and manage key operational systems, ensuring all records are up to date and accurate.
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Team Collaboration: Foster an environment of teamwork, supporting colleagues across various functions as needed.
Requirements
Who You Are: We are looking for a proactive and detail-oriented individual with:
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Education: A solid educational background, ideally with GCSEs (or equivalent), including English and Math. A-Level/HNC qualifications are a plus.
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Tech Proficiency: Strong skills in Microsoft Office (Outlook, Word, Excel, Access, PowerPoint) and experience with software like Dynamics, Concept, and Maximo.
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Experience: Previous experience in a customer-facing role within a medium-sized business, with excellent communication skills to engage with diverse stakeholders.
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Aptitude: Strong organizational skills, a keen eye for detail, and the ability to juggle multiple tasks while maintaining a calm demeanor under pressure.
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Character: A customer-focused mindset with a collaborative spirit, ready to contribute to a positive team environment.
