VodafoneThree - Office IT Engineer

• Providing support to the internal and external system users in person and/or virtually.
• Providing second line support to the internal and external system users via ticket system.
• Various Office IT process/project support.
• Supporting on boarders into the business with initial laptop set up.
• Manage the recovery of all returned devices and ensure accurate asset records are kept.
• Perform hardware recycling activities.
• Build and distribute devices.
• Shared mailbox administration., We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

Do you have experience in ITIL?, * Strong understanding of Microsoft Operating Systems

• Strong understanding and experience of laptop and desktop hardware maintenance
• Knowledge of Lenovo and Dell hardware
• Knowledge of ITIL methodology in an operations environment
• Exceptional customer service skills
• Experience of working in a similar role

Worried that you don't meet all the desired criteria exactly?

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Join our operations teams where we're driven to make the most of our digital expertise and bring customer-obsessed solutions to our people. As the beating heart of our Technology, we push our networks and solutions to be at their best 24/7, 365 days a year. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our Technology team and push the boundaries of tech to make a better world today and create the ground-breaking products and services of tomorrow.