Support Engineer

• Logging customer interactions in the service desk system.
• Diagnosing and resolving technical issues.
• Maintaining user accounts in accordance with customers' agreed SLA.
• Configuring user devices.
• Installing authorised software.
• Applying patches and updates.
• Administration of the Microsoft 365 services suite.

Routers, Customer Service, Collaboration, Operating Systems, Switches, We are looking for a junior Support Engineer to join our successful service delivery team working for a wide range of customers, both remotely and on-site. You will need to have strong customer service skills and know your way around Microsoft applications and operating systems. This role would suit an individual looking to start a career in IT. As a Microsoft partner we invest heavily in training and provide the time and support for you to achieve accreditations in multiple Microsoft product areas. You will be part of a triage team handling incoming requests from end users and IT teams where accuracy in recording details and following procedures is paramount. The successful candidate will demonstrate excellent communication skills, time management a methodical approach to ticket handling.

ESSENTIAL SKILLS

• Desire to provide exceptional customer service.
• Analytical and logical troubleshooting approach.
• Strong written and telephone communication.
• Good teamwork and collaboration.
• Aspire to learn and complete Microsoft certifications., * Degree level or equivalent education in an IT or Cyber Security field., * Administrative knowledge of Microsoft 365 services.
• Networking knowledge (routers, switches, wi-fi, firewalls etc.).
• Hands on experience of Windows operating systems and Office 365 applications.
• Microsoft MS-900 or AZ-900 fundamentals training.