Help Desk Technician (1st Line)

You'll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support.

Common Sense, Operating Systems, Telephone Manner, Customer Service Skills, Microsoft, Logical Approach, Windows, It, · A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies. · Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain. · Experience in configuring wireless networks and technologies. · Unifi / Ubiquiti would give you a headstart! · A good understanding of the Microsoft Office suite & Microsoft 365 is essential. · Possess a willingness to learn and co-operate as part of a team. · Excellent telephone manner is required along with friendly customer service skills. · Attention to detail is very important. · A logical approach to problem solving coupled with common sense. · Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.

Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023. FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.