Network Support Engineer

As a Network Engineer, you'll be part of a busy, versatile team responsible for delivering reliable IT support and solutions to our customers. The role involves a balance of office-based work and on-site visits to client locations., * Providing IT support to multiple clients across various sectors.

• Delivering a mix of remote and on-site technical support.
• Managing and completing IT projects from planning through to delivery.
• Adapting and developing your role based on your skills and the evolving needs of the team.
• Contributing to the continuous improvement of our services.
• Working effectively under pressure while maintaining attention to detail.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, * Proven experience in IT support.

• Full UK driving licence and access to your own vehicle (company van may be provided, depending on experience).
• Must live within approximately one hour's commute of our Buxton office.

Technical Skills & Experience

We're looking for someone with solid technical knowledge and a passion for problem-solving. Experience in the following areas is desirable:

• Customer communication via phone and email.
• Windows 10/11 desktop support, troubleshooting, and maintenance.
• Administration and troubleshooting of Microsoft 365, Teams, OneDrive, SharePoint, and Office applications.
• Experience with Microsoft 365, SharePoint, Azure Active Directory, and Intune.
• Strong understanding of networking fundamentals - DNS, DHCP, TCP/IP, and VPN.
• Experience with VoIP systems.
• Knowledge of on-premises Windows Server technologies (Exchange, Active Directory, Group Policy).
• Familiarity with Wi-Fi technologies (Ubiquiti preferred).
• Experience with NAS devices (Synology preferred).
• Firewall configuration and management (DrayTek and pfSense preferred).
• Endpoint security management (ESET preferred).
• Experience with Cyber Essentials is an advantage.

Personal Qualities

• Strong communication and interpersonal skills.
• Highly organised and self-motivated.
• A team player with a positive attitude.
• Excellent time management and task prioritisation skills.
• Committed to accuracy and keeping records up to date.
• Enthusiastic about continuous learning and development.

• Competitive salary.
• Company pension scheme.
• 20 days annual leave plus statutory holidays.
• Additional gifted days at Christmas.
• Support for professional development and certifications.

Job Types: Full-time, Permanent

Pay: £32,000.00-£38,000.00 per year

Established in 1998, we have built a strong reputation as a trusted provider of IT support to a wide range of businesses. We're a small, close-knit team, based in Buxton and serving clients across central England.