Lead HR & Payroll Services Functional Analyst
Role details
Job location
Tech stack
Job description
Capita is seeking an experienced Lead HR & Payroll Services Functional Analyst to deliver the design and implementation of HR and Payroll services for a strategic client programme. This is a unique opportunity to shape high-quality service delivery and user experience in a multi-phase transformation initiative.
Reporting to the Capita Operations Workstream Lead, you will play a leading role in the development of Capita's HR & Payroll service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll manage a team of Functional Analysts & SMEs, contribute to the Capita Service Blueprint and Operating Model, and oversee the creation of Standard Operating Procedures and test scripts. Your work will be central to delivering a seamless, user-centric service experience across Capita and its strategic client.
Ready to lead a high-impact programme and shape the future of HR & Payroll service delivery? Apply now!
What you'll be doing
- Lead the creation of Capita's Service Blueprint and High-Level Operating Model for HR & Payroll
- Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts
- Develop detailed service designs with a focus on user experience and operational quality
- Provide input to training and testing teams to ensure alignment with service procedures
- Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development
- Present service design updates in End-User Forums and facilitate stakeholder consensus
- Participate in daily stand-ups and cross-functional meetings to address service design issues
- Lead Payroll Parallel Run exercises to validate service readiness
- Oversee service transition planning and execution, including dress rehearsals and live cutover
- Support operational rollout and resolve service-related issues during early service life
Requirements
- Extensive experience in leading HR & Payroll service design and implementation in shared service environments
- Strong background in enterprise-wide service design across people, process, technology and data
- Experience in multi-party, client-facing delivery programmes
- Knowledge of Government Digital Service (GDS) methodology and service lifecycle
- Experience in service transition planning, execution and risk mitigation
- Familiarity with ERP platforms and technical solution alignment
- Experience in testing strategy, scenario development and execution
- Proven ability to lead post-transition hypercare and support strategies
- Strategic and commercial thinker with strong problem-solving skills
Desirable Skills & Experience
- Experience with Oracle Fusion ERP implementations
- Background in user experience-based service design
- Familiarity with WCAG 2.2 Accessibility standards and testing tools
- Experience developing service design templates and UX methodologies
Benefits & conditions
- Salary of u p to £72,500 plus benefits
- Home-based position
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
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