IT Support Assistant

• Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures
• Provides technical support and problem resolution activities for assigned site
• Installs PC's and related hardware; investigates hardware problems and performs minor repair
• Supports new joiners set ups as and when required
• Interfaces with vendors & the firm's Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems
• Uses technical tools and knowledge to meet or exceed performance standards and expectations

We're looking for candidates with 2-3 years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned., * Must have 2-3 years' experience working in a similar role within a law firm

• An education focused on IT qualifications and a genuine passion for IT
• Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable
• Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365)
• Knowledge of videoconferencing / telecom support and iOS and Android devices
• Experience with Asset Tracking and process is desirable