IT Administrator & Technical SupportDurbin Plc

• Provide 1st/2nd Line incident handling via telephone and/or desktop visit
• Use of ServiceDesk system to log requests and adhere to existing SLA
• Ownership of Onboarding life cycle (Technical)
• Client system configurations and hardware including networking
• System backup operations
• Patch management
• Endpoint Health state monitoring
• Effective document writing. Creating/ updating technical documents and procedures
• Third party vendor management, Other duties which may be reasonably required from time to time by company managers, including delegated duties during the absence of colleagues.

Working with a friendly and highly experienced dynamic team, you need to be a self-starter, self-assured, providing mostly Windows desktop support to a truly global and diverse user base.

You need to be personable, a team player, Proactive problem solver, who thrives in a fast paced, global environment. You consistently deliver high quality support (1st/2nd line), take ownership of issues through to resolution and escalate appropriately. Comfortable providing consistently high level of support (1st/2nd level) within this fast-paced and growing environment.

You will take ownership of issues to resolution, escalate as needed. Have strong technical troubleshooting skills, with a desire to keep learning while developing your technical and softer support skills.

You have excellent prioritisation skills and can demonstrate this ability in handling multiple technical cases simultaneously. You are comfortable collaborating across departments and geographies, and you understand the importance of security, documentation, and user experience and plus a natural ability to want to go above and beyond to help when needed.

You are inquisitive, eager to learn and progress your career. We offer opportunities for the right candidate across the Group, IT and or Systems., Working with a friendly and highly experienced dynamic team, you need to be a self-starter, self-assured, providing mostly Windows desktop support to a truly global and diverse user base.

You need to be personable, a team player, Proactive problem solver, who thrives in a fast paced, global environment. You consistently deliver high quality support (1st/2nd line), take ownership of issues through to resolution and escalate appropriately. Comfortable providing consistently high level of support (1st/2nd level) within this fast-paced and growing environment.

You will take ownership of issues to resolution, escalate as needed. Have strong technical troubleshooting skills, with a desire to keep learning while developing your technical and softer support skills.

You have excellent prioritisation skills and can demonstrate this ability in handling multiple technical cases simultaneously. You are comfortable collaborating across departments and geographies, and you understand the importance of security, documentation, and user experience and plus a natural ability to want to go above and beyond to help when needed.

You are inquisitive, eager to learn and progress your career. We offer opportunities for the right candidate across the Group, IT and or Systems.

• Excellent verbal and written communications

• Strong organisational skills and time management

• Ability to work independently and as part of a team

• 3+ years commercial experience within a technical client facing environment

• Excellent working knowledge & experience of Windows 10 & 11

• Microsoft Office Product Suites

• Office 365 Business.

• Microsoft AD Administration including Group Policies

• Microsoft Teams

• LAN/ WAN/ WI-FI (802.1x) fundamentals

• Windows Device Patching Management

• Microsoft Intune, AutoPilot

• MDT - Microsoft Deployment Services

• Windows BitLocker or equivalent

• Remote Client Support - Zoho Assist

• VOIP Telephony / Mobile Phone deployment

• Mobile device management

• Antivirus/ Malware Endpoint protection

• Asset Management and Tracking

• ManageEngine ServiceDesk Plus

• Veeam Backups, Veritas Backup Exec

• Managed Secure Print Services (PaperCut MF)

• Exposure to Cloud Services (MS Entra)

• Experience of Virtual Machines

• Experience in a regulated industry (Pharmaceuticals) would be advantageous

• Data protection & IT security principles are advantageous

• To carry out the relevant GDP SOP's as instructed by the RP of the Company.

Uniphar group is a rapidly expanding global healthcare services business with a proud heritage in Ireland. Since IPO in 2019, the group has grown both organically and through a series of strategic acquisitions, which continues to strengthen Uniphar's international reach. With a workforce of close to 3000 employees spread across Ireland, United Kingdom, Netherlands, Nordics, and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions; Supply Chain & Retail, Commercial & Clinical Med Tech / Pharma; and Product Access. Supply Chain & Retail Division Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare and Hickeys symbol brands. Culture at Uniphar Ethics and integrity sit at the heart of Uniphar's culture, with our customers and patients integral to what we do and how we do it. We pride ourselves in being truly entrepreneurial, innovative, collaborative, with a strong problem-solving ethos. Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.