E-Commerce IT Support Specialist

As an E-Commerce IT Support Specialist, you'll play a key role in maintaining and improving our technology environment - from employee devices to cloud platforms.

You'll provide day-to-day support to internal teams, assist with system administration, and help evolve our infrastructure as the brand scales internationally., * Provide IT support to internal teams across the UK, USA, Europe, and Asia.

• Configure, maintain, and troubleshoot Windows 10/11 devices, peripherals, and software.
• Manage and support Microsoft 365 (Teams, SharePoint, OneDrive, Exchange).
• Support cloud infrastructure, including virtual desktops (VDIs), servers, and remote access environments.
• Maintain and manage telephony and VoIP systems across teams.
• Use internal helpdesk/ticketing systems to track, prioritise, and resolve support requests.
• Assist with IT onboarding, permissions, and device provisioning.
• (Nice to have) Work with Shopify or similar e-commerce platforms to help integrate systems or troubleshoot operational issues.
• Create and maintain internal IT documentation and process guides.

Do you have experience in IT support?, Essential:

• Experience working in an IT support or related technical role.
• Confident troubleshooting Windows devices and Microsoft 365 environments.
• Good understanding of IT fundamentals, networking, and user management.
• Excellent problem-solving and communication skills.
• Eager to learn and adaptable to new technologies.

Desirable (Nice to Have):

• Experience with Shopify or other e-commerce platforms.
• Exposure to cloud and virtualised environments (VDIs, VMware, Azure, or AWS).
• Familiarity with helpdesk systems (e.g. Freshdesk, ManageEngine, Zendesk).
• Knowledge of networking basics (VPNs, DNS, DHCP, firewalls)., This role is ideal for someone with solid IT support experience who's ready to step into a broader, brand-side environment. You'll thrive here if you're proactive, reliable, and eager to grow with a modern digital business., * IT support: 1 year (required)

• Hands-on exposure to a wide range of modern technologies.
• Supportive environment where learning and innovation are encouraged.
• Real career progression as Bellamia continues to expand internationally.
• Competitive salary and development opportunities., Job Types: Full-time, Permanent

Pay: From £25,000.00 per year