IT Technician

Join our dynamic IT & Tech department at Customs Support Group as an IT Technician. In this role, you will be responsible for providing technical support and assistance to our team members.

• Install, configure, and maintain hardware and software systems
• Troubleshoot technical issues and provide timely solutions
• Assist in network maintenance and security tasks
• Collaborate with team members to enhance IT infrastructure

If you have a passion for technology and enjoy problem-solving, we welcome you to apply for this exciting opportunity to contribute to our IT department's success., * Provide timely technical support for hardware, software, and network issues.

• Conduct training sessions for basic computer technical issue resolution.
• Collaborate with the IT team to troubleshoot complex technical problems.
• Ensure security and confidentiality of organizational data through IT policy enforcement.
• Assist in setup and maintenance of computer systems, including hardware and software installations., * Respond to and prioritize help desk tickets with excellent customer service.
• Perform routine system maintenance tasks, including updates, backups, and optimizations.
• Stay updated on industry trends and technologies for proactive recommendations.
• Document IT procedures and solutions for knowledge sharing and training.
• Collaborate with third-party vendors for hardware and software procurement and support.

Do you have experience in Windows?, * Qualifications: A good level of numeracy and literacy. Relevant industry qualifications desirable.

• Experience: 2+ years of experience.
• Knowledge: Windows operating systems, Microsoft 365 administration. Knowledge of cloud environments desirable.
• Skills: Strong communication, organizational, multitasking, and detail-oriented abilities. Customer-focused mindset and ability to work independently or in a team.
• Attitude: Alignment with Customs Support vision, mission, and values: Accountability, Quality, Integrity, and Teamwork.