IT Support Analyst
Role details
Job location
Tech stack
Job description
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most. Useful links: Trustpilot ¦ Glassdoor, To provide the first point of contact for any technical issues that the business faces, basic IT technical support and first line application support for key business applications and systems, escalating to colleagues as required. You will be assisting users and communicating with colleagues via phone, email and Teams. You will be logging, prioritising and managing IT service desk tickets on our helpdesk ticketing system., * To handle the logging, triage and resolution or escalation of IT support tickets
- To communicate with colleagues via telephone, email and Teams in order to facilitate resolution of IT support tickets
- To provide basic hardware/software support to business users
- To participate in group sessions with colleagues to drive continuous improvement of the IT support function
- To work independently and as part of a team
- Providing and updating user access to our network and key IT systems
- Participating in key IT workflows
- Working with 2nd and 3rd line support analysts to reach resolution of IT support tickets
- To undertake any individual or team task or activity reasonably requested and in line with the company values
Requirements
Web Applications, Windows, Scripting, * 1 year of experience in a business-facing role within an office environment
- Experience in supporting windows desktop environments
- Experience working with web applications
- Demonstrable experience in technical troubleshooting
Some experience of the following would be advantageous:
- Scripting of repetitive tasks using BASH/Powershell/VBScript or similar
