Support Analyst
Role details
Job location
Tech stack
Job description
- Take ownership of support cases from the Level 1 or 2 support queue (as appropriate) and partner closely with customers to troubleshoot and resolve their issues
- Proactively manage a dynamic and varied workload of customer cases, keeping customers regularly informed and supported throughout
- Collaborate across OneTrust - including our Product and Engineering teams - to investigate issues, identify root causes, and deliver lasting solutions
- Continue developing deep expertise in specific areas of the OneTrust platform (and supporting technologies) through training, knowledge sharing, and curiosity-driven learning
- Grow your knowledge of the privacy and trust landscape, including maintaining CIPP/E or CIPM certifications
- Contribute to the broader OneTrust support community by creating knowledge articles, sharing insights, and driving process improvements
- Work independently with accountability, managing your time and priorities while consistently meeting performance expectations
You Are
You're a problem-solver and relationship-builder who thrives on helping customers succeed. You're proactive, resourceful, and enjoy diving into challenges with creativity and care., When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
Requirements
Do you have experience in React?, Do you have a Master's degree?, We're looking for someone curious, confident, and collaborative, with strong communication skills, solid technical know-how, and a genuine passion for helping others succeed., * A degree, higher education qualification, or 1-5 years' experience in a similar role
- Either hands-on experience with the OneTrust Privacy platform, or strong relevant technical skills (e.g. web/mobile development stack such as HTML, CSS, JavaScript, React, APIs/integrations)
- A fast learner mindset and the ability to quickly master new technologies, including the OneTrust Privacy platform
- Strong analytical and problem-solving skills with a focus on practical outcomes
- A passion for continuous improvement and an eye for smarter ways of working
- Excellent written and verbal communication skills, with the ability to make complex information clear and approachable across channels (phone, video, and email)
- Comfort working with and troubleshooting complex, web-based software
- A general understanding of development processes, operating systems, browsers, and programming languages
- A flexible, can-do attitude and openness to working alternative shifts (e.g. late shifts, weekends) when needed to support customers and new releases
Extra Awesome
- Experience in the privacy or trust industry, or CIPP/E / CIPM certification
- Additional language skills (French, German, Spanish, Portuguese)
Benefits & conditions
As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
