Customer Helpdesk Advisor

• Handling Customer Queries in a polite and professional manner
• Logging jobs and booking engineer visits
• Capturing accurate notes on our internal systems
• Liaising with internal departments to resolve customer queries
• Achieving customer and business KPIs

Do you have experience in Technical support?, We are looking for customer focused individuals to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction.

Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential., * Ability to provide outstanding levels of customer service

• Skilled in creating a network of internal contacts to support the resolution of customer queries
• Good organisational skills
• Good knowledge of the English language, both written and verbal
• Demonstrated ability to provide outstanding customer service
• Experience of working in a busy team; driven to achieve personal, team, and business goals
• Demonstrated evidence of applying 'soft-skills' such as empathy to resolving customer queries
• Demonstrated experience of taking ownership of customer queries
• Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
• Strong team player
• Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

Desirable

• Good level of computer literacy including Microsoft
• Proficiency of using Office and Smartphone Apps
• Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
• Previous experience of working in a customer helpdesk capacity, * telephone based customer service: 1 year (preferred)

• on site state of the art gym
• on site cafe serving healthy food throughout the day
• Great team working and fun environment
• Fantastic leadership and opportunity to develop and grow

Job Types: Full-time

Job Types: Full-time, Permanent

Pay: From £24,297.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Gym membership
• On-site parking
• Referral programme
• Sick pay
• Store discount

We have a fantastic opportunity to join our customer help desk team at JLA! We are experiencing significant growth across the business which makes this a really exciting time to join us on our adventure. Set in the picturesque village of Ripponden, our head office is a great place to work - we have a state of the art on site gym and a fantastic cafe serving healthy food throughout the day.