1st Line Helpdesk Engineer - Basildon

As 1st Line Helpdesk Engineer you will play a crucial role in providing technical support to users and managing IT issues., * Deliver remote 1st line IT support to our contracted clients via phone and email.

• Assist in maintaining and updating our IT documentation database.
• Diagnose issues and guide users through resolution steps or escalate to the appropriate team when required.

• Strong problem-solving skills.
• Familiarity with Windows 7/10/11.
• Basic understanding of Networking (IP addressing, DHCP, DNS).
• Experience with Office 365, Azure, SharePoint, OneDrive. Familiarity with Windows 7/10/11.
• Knowledge of Anti-virus software (e.g., Sophos).
• Familiarity with mail filtering solutions (e.g., Mimecast).

• A dynamic and supportive working environment.
• Opportunities for career progression within the company.
• Ongoing training and professional development.
• Competitive salary

Arc Systems is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.