Product Owner
Role details
Job location
Tech stack
Job description
We are seeking a skilled Product Owner with proven experience in SaaS product environments to join our growing team at Nebula Cloud. You'll bring hands-on experience working with in-house development teams, ideally within an Agile framework, and a strong understanding of how great software evolves through collaboration, iteration and data-driven decision-making. This role is perfect for someone who thrives on turning insight into action; shaping the roadmap, refining user stories and guiding delivery to ensure our cloud communications platform continues to innovate and scale for our partners and customers.
Working within our Product team, who act as the glue between our technical and commercial functions, you'll collaborate closely with engineering, UI/UX, marketing, sales/channel team and interact with our partner network to ensure our platform and go-to-market propositions continue to evolve and offer differentiated value., * Alongside our Head of Product, define, own and communicate the product vision, strategy and roadmap in line with Nebula's platform strategy and go-to-market models.
- Work with internal stakeholders (sales, marketing, customer experience) and key channel partners to capture customer and market requirements, competitor insights and business opportunities.
- Convert requirements into user stories, acceptance criteria and product backlog, justifying strategy with feature value, risk, cost, impact and strategic alignment.
- Collaborate with our team of in-house developers to ensure delivery of high-quality features that enhance platform usage and adoption with ownership of delivery from ideation through to adoption and iteration.
- Define and monitor product success metrics (e.g. adoption, usage, partner uptake) and apply data-driven insights to refine and optimise our offering.
- Serve as a product evangelist internally and externally; deliver product collateral, train sales and CX teams, engage with partners where required, and support feature or product launches with in-person and webinar content.
- Ensure new features added to the platform meet required reliability, performance, security and scalability standards.
Requirements
Do you have experience in VoIP?, * Proven experience as a Product Owner or similar, in a SaaS business, ideally in a B2B environment.
- Strong understanding of cloud-native architectures, SaaS, APIs, integrations and partner ecosystems.
- Experience working with development teams ideally within an Agile framework, writing user stories, managing backlog, delivering increments.
- Excellent stakeholder management: able to articulate product vision across cross-functional teams (sales, engineering, marketing).
- Comfortable defining and tracking KPIs, leveraging usage date to guide product improvements.
- Comfortable delivering to senior stakeholders, channel partners and both technical and non-technical audiences.
- A customer-centric approach, building solutions that solve real problems, delight users and enable partners to scale.
- Comfortable working in a fast-moving environment with a predominantly channel-driven go-to-market model.
Some 'nice to have' experience that would really help you excel:
- Experience in the communications industry (VoIP, UCaaS, telecoms channel).
- Familiarity with partner-led product deployments and reseller/MSP business models.
- Technical background or ability to engage deeply with developers around API documentation, cloud-infrastructure, and platform security & performance
- Experience working with external partners and ecosystems to deliver integrations with third-party SaaS tools.
- Understanding of regulatory and compliance aspects of telecommunications
What we look for in everyone who works here:
- A clear communicator who collaborates well with team members
- A proactive problem-solver with a self-starting attitude
- Curious and always looking to improve your skills and knowledge
- Excited about contributing to a growing team and product
What we offer
At Nebula, we prioritise your professional growth and wellbeing. Our benefits include health cash plans, enhanced leave for new parents, ongoing training and career development, fun team events, and chances to connect with industry groups like Women in Telecoms. Our "Team First" value ensures a supportive and empowering work environment where you can excel.
We are proud to serve a diverse range of clients and believe in building a team that reflects that diversity. We're committed to ensuring everyone is treated fairly and respectfully throughout the hiring process and their employment with us. This means creating an inclusive environment for all, regardless of age, disability, gender, marital status, parental status, race, religion/belief, or sexual orientation.
Work Authorisation
You must have the right to work in the United Kingdom.
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Ability to commute/relocate:
- Guildford GU1 4UG: reliably commute or plan to relocate before starting work (preferred)
Experience:
- relevant product ownership: 2 years (required)
- SaaS development team: 1 year (preferred)
