IT Service Desk Advisor

Our client, a small private sector company providing IT services to the public sector, is seeking an IT Service Desk Advisor to support the delivery of high-quality technical support within their Service Desk team.

In this role, you'll be the first point of contact for users, providing hands-on assistance and troubleshooting for a wide range of Windows-based hardware and software systems. You'll support and maintain end-user devices, manage incidents, and assist with installations, upgrades, and configuration management using Microsoft Intune and SCCM.

This position is ideal for someone who enjoys problem-solving, working with people, and delivering professional, customer-focused IT support in a busy, service-oriented environment., * Provide face-to-face and remote IT support to end users across public sector clients.

• Diagnose and resolve hardware, software, and network issues on Windows devices.
• Support and manage endpoints via Intune and SCCM, including imaging, patching, and deployment.
• Assist with configuration, installation, and upgrading of Microsoft 365 applications.
• Log, track, and escalate incidents in line with SLAs.
• Maintain a professional, customer-focused approach at all times.

• Proven experience in IT support or Service Desk role.
• Strong understanding of Windows 10/11, Microsoft 365, and related technologies.
• Experience with Microsoft Intune and SCCM for device and application management.
• Excellent communication and interpersonal skills with a customer-first attitude.
• Ability to work effectively in a fast-paced, team-based environment.