Helpdesk Co-ordinator

Due to continued growth, another new & exciting opportunity for a Helpdesk Administrator has arisen. This job would be ideal for someone with Facilities Management Helpdesk experience and a willingness to train in a new company, with the drive to progress within the company.

As one of our office team you will be expected to deliver a high standard of work with excellent customer services.

The position will be Monday to Friday and hours will be 8AM - 5PM

Please do not apply to this role unless you have proven helpdesk experience within the Facilities Maintenance Industry, * Monitoring mailboxes

• Logging and following up of Emergency call out orders
• Ensuring all the jobs from evenings and weekends are tied up and dealt with
• Answering high volume inbound calls and assisting customers with specific inquiries and job bookings
• Uploading jobs on Big Change work system
• Update worksheets with changes and statuses of each customer job
• Managing client portals
• Ability to prioritise own workload and meet deadlines
• Providing clients with updates on progression of works
• Providing business support to all areas when required
• General Office upkeep
• Arranging parking on the request of engineers
• Working to tight timescales as part of a high-performing team
• Any other work as assigned by manager
• Liaise with engineers to book follow on jobs for customers

Do you have experience in Help desk?, * Able to prioritise workloads, multitasking is a must as we are a fast-paced reactive helpdesk

• Excellent organisational skills and be able to work to deadlines and be able to work under pressure.
• Excellent telephone manner
• Good communication skills - able to deal with customers on all levels
• Proficient in Microsoft office programs excel, outlook, word
• The ability to pick up new processes and retain process information
• Ability to 'be part of a team' and carry out a variety of tasks
• The ability to work on own as well as taking direction from others but most importantly to manage their time effectively
• Experience with SOR's
• Experience with Housing Associations