Application Analyst
Role details
Job location
Tech stack
Job description
We're looking for an Application Analyst to join our growing IT team. This is an exciting opportunity to play a key role in supporting and developing Paladone's core applications, working closely with business stakeholders to ensure our systems meet the needs of a fastpaced, global business.
You'll be the goto person for technical support, troubleshooting, and configuration of applications helping colleagues resolve issues, optimising system performance, and assisting with the rollout of new tools and updates.
If you enjoy problemsolving, are confident in communicating technical information to nontechnical users, and want to grow your skills in a dynamic business, we'd love to hear from you., * Application support: Respond promptly to support requests, troubleshoot issues, and provide guidance and training to endusers.
- Incident resolution: Investigate and resolve issues, working with internal teams and external partners where necessary, while documenting solutions for future reference.
- Application configuration & implementation: Assist in the installation and configuration of new systems and upgrades, including testing and postimplementation support.
- System optimisation: Monitor application performance, identify areas for improvement, and recommend enhancements to boost efficiency and user experience.
- Stakeholder engagement: Work closely with business stakeholders to understand their needs and translate them into system updates, enhancements, and projects.
- Documentation: Maintain accurate records of configurations, processes, issue resolutions, and training materials to support endusers.
- Continuous improvement: Stay up to date with industry trends and best practices, bringing forward new ideas and approaches to support business growth.
Requirements
- 1-2+ years' experience in a technical support role.
- Strong knowledge of IT systems and a problemsolving mindset.
- Excellent communication and interpersonal skills.
- Proficiency with Office 365.
- A collaborative and proactive approach with strong attention to detail.
Desirable:
- Knowledge of ERP, PLM and data integrations.
- Experience with Microsoft Navision (Nav).
ERP experience is not essential but if you've worked with Navision, that would be a real advantage.
Benefits & conditions
- Flexible Working Hours (start and finish between 7:30 am - 6:00 pm)
- Hybrid Working (1-2 days per week from home)
- Shorter working day on your birthday
- Christmas closure
Financial Benefits
- Staff Discount on Products (35% off wholesale price)
- Tech & Furniture purchase scheme (Currys & Ikea)
- Discounted legal services & free will writing
- Access to financial advisors and retail discounts
- Free onsite parking
Social
- Social committee events, Annual Sports Day, HK Office Olympics
- Fully funded company Christmas party and events
- £100 per person annually for department selforganised socials
Health & Wellbeing
- Paid time off for medical/dental appointments
- Free eye tests and flu vaccinations
- Wellbeing days & free fruit in the office
- Cycle to work scheme & sports committee
- Employee Assistance Programme (Telus Health)
- Access to mental health coaching and occupational health support
Reward & Recognition
- Annual pay and performance review
- Company bonus scheme
- Employee Benefit Trust
- Long service awards
- Kudos peertopeer recognition portal
- Refer a friend scheme
