Deskside Support Technician

• Provide advanced support for hardware (PCs, laptops, Next Gen Devices and mobile devices) and enterprise software (MS Office, Windows, market data apps, third-party systems).

• Resolve escalated incidents from Level 1/Service Desk, ensuring minimal business disruption.

• Perform root cause analysis and recommend long-term solutions for recurring issues.

• Collaborate with infrastructure and security teams for complex technical challenges.

• Participate in project delivery, migrations, and technology rollouts.

• Maintain accurate documentation, asset inventory, and compliance with IT policies.

Key Responsibilities

• Report to the local Level2 team leader; collaborate regionally and globally.

• Manage assigned tasks/projects within agreed timelines, escalating as needed.

• Perform advanced hardware setup, replacement, and troubleshooting (including PC builds, component swaps, diagnostics).

• Deliver proactive, professional IT support to end users, both onsite and remotely.

• Complete user moves, new joiner installations, and office technology refreshes.

• Maintain asset inventory, stock controls, and ensure compliance with DW Level 2 standards.

• Analyze, diagnose, and resolve desktop issues; implement corrective actions and document solutions.

• Collaborate with global support teams to resolve complex user issues.

• Participate in disaster recovery and business continuity exercises.

• Uphold procedures for incident logging, reporting, and performance monitoring.

• Create and update technical and end-user documentation.

• Excellent written and verbal communication skills.

• Strong customer service orientation and ability to manage high-pressure situations.

• Advanced troubleshooting and analytical skills; ability to prioritize and multitask.

• Experience with Microsoft products (Office, Windows), Dell, Apple hardware, and enterprise IT environments.

• Ability to work independently and as part of a team; flexible and proactive approach.

• Enthusiasm for learning new technologies, processes, and compliance standards.

• Commitment to continuous improvement and professional development.

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

BlackRock places a strong emphasis on technology. The EMEA Deskside Team supports desktop PCs and mobility solutions for approximately 7,000 + staff across 30 office locations. While the team's primary focus is maintaining the existing technology environment, they are also instrumental in deploying new technologies to ensure optimal business performance. The team serves as the face of technology, delivering high-quality, cost-effective services with minimal downtime and superior user experience. Interns will gain exposure to a wide range of technologies and contribute to local and regional initiatives. The team collaborates closely with Global Technology Infrastructure and Information Security, Unified Communications and Network teams., BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.