IT Application Support Specialist

As a IT Application Support Specialist you will be responsible for managing and optimizing our Computer-Aided Facilities Management (CAFM) system, MRI's Concept Evolution.

• Previous experience in an IT support or application support role. 3+ years' experience working within an IT Service Desk role for with a focus on application and data support.
• Good problem-solving skills and attention to detail.
• Confident using and supporting business applications.
• Experience logging and managing tickets through a helpdesk system.
• Clear communication skills, able to explain issues to non-technical users.
• Strong customer service approach and willingness to learn new applications.

Desirable

• Basic knowledge of SQL for data checks and simple queries.
• Experience with system integrations or APIs.
• Familiarity with enterprise applications (e.g. ERP, HR, CRM, CAFM)
• Understanding of ITIL processes (Incident, Problem, Change)
• IT-related qualifications or vendor certifications.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.