ICT Service Desk Analyst

• To provide 1st line desktop and network support to users and systems via telephone, email and remote diagnostic tools
• To provide 1st line application support and troubleshooting including LAN / WAN and wireless
• To provide 1st line peripheral and communication support including printers, scanners, phone systems and mobile devices
• To take ownership of incidents, be proactive when dealing with user issues/requests and escalate to other internal teams where necessary
• To maintain a high degree of customer service in all communication and adhere to all Service Management principles
• Maintain Service management tool, logging of all incidents, service requests and changes within the system and ensuring they are kept up to date
• Microsoft Active Directory Administration, user account creation, disabling of leavers, granting security group access
• Process user management tasks and maintain accurate records in a range of administrative tools including MSActiveDirectory and MSExchange Online
• Provide governance and guidance to other non-central ICT departments around the world

Do you have experience in Windows?, * A minimum of 2 years working in a service desk environment

• Strong Knowledge of Microsoft Windows
• Experience using Microsoft Active Directory
• Understanding of LAN / WAN / TCPIP
• Knowledge of Mobile Telephony Devices
• Microsoft Office 365
• Microsoft Office Admin Centre
• Exchange Exchange Online
• Experience Supporting Microsoft Teams
• Basic Understanding of Powershell
• Personal Skills / Qualifications:
• A confident and credible telephone manner
• A keen interest in IT products and services and a willingness to learn
• A customer focused attitude
• Excellent communication, time keeping and self-organisational skills
• Ability to work as part of a successful team

Why Join Us?

• Work on high-impact projects within a leading organisation at the forefront of the industry.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment with a focus on innovation and excellence.

Altrad Babcock is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We make hiring decisions based on your experience, skills, and passion for making a difference. Everyone is welcome to apply.

If you wish to be considered please apply using the link and start your journey with Altrad…

Job Types: Full-time, Permanent

We are the leading provider of infrastructure services. At Altrad, we transform our nation's critical infrastructure to operate safely and sustainably. With over 11,000 talented people, we provide the full spectrum of critical engineering and construction services for industries both onshore and offshore., This role will be office based, providing 1st line technical support to around 19,000 users and computers across numerous companies within Altrad Group. Acting as the first point of contact for the global ICT department via telephone, email and remote diagnostic tools. The successful candidate will be expected to keep a record of all incidents / requests in the Service Management Tool and to ensure users and management are proactively kept up-to-date with progress of incidents / requests.