Salesforce Functional Consultant

You'll be responsible for gathering requirements and conducting workshops with key business stakeholders.

You'll translate business needs into Salesforce solutions and perform necessary data mapping, collaborating with technical teams and business units as needed.

You'll customize, configure, and manipulate Salesforce functionalities to meet business requirements.

You'll be involved in UAT, feature/sprint reviews, and support the adoption of new solutions.

You'll maintain the security, integrity, and overall health of the Salesforce platform.

You'll uphold and recommend Salesforce best practices.

You'll provide ongoing support, troubleshoot issues, and ensure follow-through until resolution.

You'll proactively recommend new features, improvements, and upgrades to optimize our implementation.

You'll use customer insights to guide business initiatives.

You'll ensure best practice customer initiatives are adopted and effectively applied.

You'll deliver exceptional customer service to internal and external stakeholders, in line with company guidelines, regulatory obligations, and SLAs.

You'll handle all confidential information in accordance with company and partner protocols and procedures.

You'll maintain high standards of customer relationship management.

You'll ensure all contact and interactions are of the highest standards, communicating clearly and appropriately with all stakeholders.

You'll collaborate with and provide regular reporting and updates to key stakeholders across the Cover-More Group.

You'll ensure all communication aligns with the delivery of our Brand Promise to stakeholders.

You'll bring proven experience as a Salesforce Consultant, Functional Consultant, or Business Analyst.

You'll ideally hold Salesforce Certifications, which are highly regarded.

You'll have applied experience, particularly with Service Cloud implementations and integrations.

You'll possess strong knowledge of Salesforce best practices, configuration, data modelling, UI design, and process design.

Proven ability to work in a complex Salesforce environment, utilizing problem solving skills to determine best fit solutions

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits including: Travel insurance

Health insurance

Life Insurance

Company subsidised pension

25 days annual leave

Short term incentive plan

Employee reward and recognition scheme

Flexible working opportunities

Competitive family and parental leave programme

Employee Assistance Programme

Fitness reimbursement scheme

Volunteering leave

Online learning and training opportunities

Professional membership

Work anniversary leave

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs! In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.