End User Support Analyst

Renesas
31 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 55K

Job location

Remote

Tech stack

iOS
Azure
Virtual Private Networks (VPN)
Microsoft Office
System Center Configuration Manager
Wi-Fi Technology
Network Routers
Microsoft InTune
Information Technology
Windows Client

Job description

  • Providing local support activities for the Service Desk, facilities and corporate IT functions.

  • Setup and Maintenance of the IT infrastructure at basic level.

  • Providing IT project support as required by the business.

  • Deskside and other IT support at designated sites.

  • Providing 2nd level support for EU users.

  • Escalate to 3rd level for timely resolution.

  • Act as the local liaison between IT and the business

  • Assist end users in engaging with the help desk

  • Troubleshoot and provide local support for end users

  • Maintain internal user guides, guidance notes and technical documents

  • On call/standby work during scheduled out of hours IT upgrades

  • Provide vacation / holiday coverage to other in-region locations

  • Stock control & inventory

  • Secure hardware disposal

  • Response time for escalations to Level 2 support within SLA's

  • New hire equipment available on start day

  • Replacement equipment available to meet SLA

  • Leaver equipment inventory managed effectively

  • Tickets and escalations up to date & clearly managed, We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.

Requirements

  • Role typically requires a minimum of 3 years IT experience in a professional capacity

  • Technical certification in one relevant technology area

  • Own a secondary technical skill (for example Microsoft SCCM, Azure, Apple OS, Intune)

  • Excellent English speaking skills.

  • Excellent verbal and written communication skills- ability to convey technical information to non-technical users successfully.

  • Able to manage priorities under pressure

  • Very good knowledge of Windows client software and Microsoft office.

  • Desired knowledge of networking, including wifi, routers, switches, VPN.

  • Secondary technical skill (e.g. Microsoft Azure)

  • Experience in working in an agile organization that is fast moving and requires a can-do attitude

  • Experience in working across all levels of an organization

About the company

Renesas is an embedded semiconductor solution provider driven by its Purpose ' **To Make Our Lives Easier** .' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ' **To Make Our Lives Easier** .' At Renesas, you can: + **Launch and advance your career** in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things. + **Make a real impact** by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure. + **Maximize your performance and wellbeing** in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day. Are you ready to own your success and make your mark? Join Renesas. Let's **Shape the Future** together.

Apply for this position