Associate Support Engineer

We're looking for an Associate Support Engineer to join us at tiney - a fast-growing startup on a mission to unlock the potential of every child by transforming early years education.

In this role, you'll help keep our team and our platform running smoothly - providing internal technical support, helping childminders and families when issues arise, and supporting our product & engineering team by investigating bugs and improving how our systems run. You'll report to the CTO and work closely with our product, engineering, customer operations and compliance teams to improve reliability, support smooth day-to-day operations, and enhance user confidence across the platform., You'll take ownership of key outcomes from day one, working in a small, high-impact team where everyone contributes to growth and delivery.

• Provide internal technical support for the tiney team - including tools, apps, laptops/devices, accounts, and troubleshooting.
• Support childminders and families with technical questions that are escalated to the tech team.
• Investigate bugs and issues in our apps and platform, reproducing problems and gathering structured details.
• Write clear, thoughtful bug reports and tickets for the engineering team - helping turn issues into action.
• Maintain and improve documentation , ensuring recurring issues are documented and that processes are easy to follow.
• Handle IT operations tasks such as managing access, user accounts, and basic systems administration.
• Spot patterns and propose improvements to reduce support load and make our apps and systems simpler and more robust over time.
• Communicate clearly with non-technical users in a calm, supportive, and friendly way.

We care as much about mindset as we do experience. You'll thrive here if you're proactive, curious, and motivated by helping people and solving problems., * Curiosity and interest in technology - no specific technical background required, just a desire to understand how things work.

• Strong communication skills , especially in explaining things simply.
• Organised and reliable working style , comfortable managing your own workload.
• Enjoyment of problem-solving and pattern-spotting , especially within real user issues.
• A proactive approach , looking for root causes rather than short-term fixes.
• Comfort collaborating across multiple teams and engaging with both teammates and external users.

Nice to have (but not required)

• Experience supporting users, managing devices, or working with SaaS tools.
• Exposure to software development, QA, customer support or startup environments.

At tiney, we're building a better childcare system. We help passionate, talented people open their own childminding businesses from home - giving families more access to high-quality, affordable care. Central to tiney's experience is our app, which childminders use to run their business - from education tools and payments to messaging and family communication. Founded in 2018 by a team from Teach First and graze.com, we've raised £12m from top European VCs, and are already one of the UK's top 5 childcare providers by childcare places. In 2024, we were named one of the UK & Ireland's 100 fastest-growing startups, and shortlisted for the Global EdTech Prize. Our Values * Play is a superpower - Curiosity, joy and creativity fuel innovation. * Rest is rocket fuel - Sustainable pace, sustainable impact. * Asking for help shows wisdom - We lead with openness and trust. * Children at the core - We design policies and products that serve the whole person. * Default to transparency - Honest communication builds strong teams. What's in it for you An ambitious, meaningful role in a mission-driven company that's shaping the future of early education. * Starting salary of up to £28k pa (based on experience) * Stock options * 28 days annual leave (including Christmas shutdown) * Company-funded childcare contribution (up to £5k per year) * Paid reflection day + birthday day off * Therapy support via Self Space * Sabbatical after 5 years * Life and long-term sickness insurance * Hybrid working flexibility * Regular team meet-ups and off-sites Interview Process * Intro Call - Short conversation with someone from our people team * Task & Practical Exercise - Demonstrate how you think and communicate when solving problems * Team Interview - Meet your teammates and explore mutual fit * Offer - We move fast if it's right on both sides Our Commitment We're proud to be an equal opportunity employer. We celebrate diversity, foster inclusion, and are committed to building a team that reflects the children and communities we serve. If our mission excites you but you're not sure you meet every requirement - please apply anyway.