IT Support Technician

The IT Support Technician is responsible for maintaining and supporting the day-to-day operation of an organization's IT systems, networks, and technology infrastructure. Their primary goal is to ensure that all hardware, software, and related systems function efficiently, enabling employees and customers to use technology effectively., * Provide first-line technical support to staff via phone, email, and in-person.

• Troubleshoot hardware, software, and network issues across Windows and mobile platforms
• Install, configure, and maintain computer systems, printers, and other peripherals
• Manage user accounts, permissions, and access rights in Active Directory and other systems
• Monitor and maintain IT infrastructure including servers, switches, and firewalls
• Document support requests, resolutions, and IT procedures
• Assist with onboarding/offboarding processes including device setup and access provisioning
• Support remote users and resolve VPN or connectivity issues
• Collaborate with vendors and escalate complex issues when necessary
• Ensure compliance with IT policies and data security standards
• Troubleshoot system issues escalating either internally or externally when required
• Create and maintain manuals/tutorials for staff to assist in using organisational hardware and software
• Manage IT stock ensuring availability and costs are controlled
• Test and introduce new technologies that can provide benefit to the business
• Staying up to date with the latest technologies

Do you have experience in Windows?, Do you have a Associate's degree?, * Proven experience in IT support or helpdesk role (1-3 years preferred)

• Strong knowledge of operating systems (Windows), Microsoft 365, and common business application
• Excellent diagnostic and problem-solving skills
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and manage time effectively
• Relevant certifications (CompTIA A+, Microsoft, ITIL) would be an advantage
• Good knowledge of internet security and data privacy principles, * Diploma of Higher Education (required), * IT Support or Help Desk: 1 year (required)

Base Metal Concentrates Analysis Ltd is a privately owned laboratory that provide independent commercial analysis to customers based around the world. We are looking to recruit an IT Support Technician to join our growing team!