IT Support - Microsoft 365 Technician
Role details
Job location
Tech stack
Job description
- Deliver first-line and advanced technical support for Microsoft Dynamics CRM and all associated business critical applications including issue diagnosis, resolution, and escalation where necessary
- Monitor and administer ITSM
- Perform light-touch configuration and customisation within Dynamics CRM and Power Platform (Power Apps, Power Automate) to meet evolving business needs
- Collaborate with stakeholders to identify opportunities for process automation and system integration using Microsoft Dynamics CRM, Teams, SharePoint, and Power Platform tools
- Evaluate and recommend technical solutions aligned with Microsoft best practices, focusing on scalability, maintainability, and user experience
- Contribute to the ongoing design and implementation of Microsoft Dynamics CRM, ensuring seamless integration with Microsoft 365 applications
- Maintain network infrastructure, including understanding of TCP/IP, DNS, DHCP, VLANs, and network topology for effective troubleshooting and integration planning
- Administer and configure Microsoft Intune for mobile device management (MDM) and mobile application management (MAM), including policy deployment, device enrolment, and compliance monitoring
- Administer and configure user provisioning via Entra Directory Services
Requirements
- Demonstrated Microsoft Dynamics experience developing solutions using Microsoft Power Platform
- Experience in maintaining the Microsoft 365 admin centre and associated security policies
- Knowledge and proven experience in web design through the Microsoft SharePoint Platform
- Experience with integration and application programming interfaces (APIs)
- Experience in networking & firewall administration and configuration. Qualifications:
- Microsoft certified Power app/365 developer - Desirable but not essential subject to proven experience, open to training and development opportunities in this area, * Excellent customer service and communication skills
- Curious , creative, self-motivated, with effective time/task management and the ability to work to deadlines
- Committed to a Customer first approach through working with Passion, integrity, Curiosity, Consideration and excellence
Benefits & conditions
- Competitive salary
- 25 days holiday (plus bank holidays)
- 5% employer pension contribution
- MediCash Health Benefit
About the company
Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.
Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.
With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.
As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.
