Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408

Clear IT Recruitment Ltd

18 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Compensation

£ 50K

Remote

Microsoft Windows

Microsoft Active Directory

Antivirus Softwares

Apple Mac Systems

Software Applications

Azure

Cloud Computing

Computer Security

Dynamic Host Configuration Protocol

Disaster Recovery

DNS

Desktop Environments

Virtual Private Networks (VPN)

Network Architecture

Office Suite

Powershell

Azure

Cloud Services

SharePoint

Virtual Local Area Networks

Network Routers

Scripting (Bash/Python/Go/Ruby)

System Availability

Firewalls (Computer Science)

Patch Management

Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.)
Manage and resolve complex issues related to desktop environments, including hardware and software configurations.
Support network infrastructure, including routers, firewalls, switches and VPN setups.
Troubleshoot and resolve escalated tickets from the 2nd line support team.
Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms.
Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions.
Monitor system performance and ensure high availability for business-critical services.
Liaise with external vendors and service providers to resolve issues when required.
Provide mentorship and guidance to junior support staff.

Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive.
Experience with scripting and automation tools (PowerShell).
Microsoft 365 endpoint management including deployment services and policy management.
Confidential
Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications.
Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs.
System administration - experience with Active Directory, Group Policy and Azure AD.
Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management.
Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner.
Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert.
Knowledge of backup and disaster recovery solutions.
Experience in managing hybrid cloud environments.
Familiarity with ITIL best practices.