IT Systems Administrator

Progress Rail Services UK is seeking a skilled Systems Administrator to manage and maintain our infrastructure systems and services. As part of our global IT team, you will play a key role in ensuring the reliability, security, and performance of critical technology platforms., As a Systems Administrator you will be required to:

• Prioritise and escalate business-critical issues to the appropriate global technical teams.
• Work independently to complete assigned tasks with minimal supervision.
• Plan, design, deploy, and upgrade infrastructure systems and services.
• Develop, publish, and enforce IT standards, policies, and procedures.
• Maintain and support local, global, and cloud-based applications and services.
• Install, configure, and troubleshoot Microsoft operating systems and environments.
• Monitor and manage Active Directory services.
• Procure, configure, and install new servers and related hardware.
• Perform ongoing maintenance, system checks, and security configurations for existing systems.
• Ensure successful backups and monitor backup processes.
• Resolve technical issues, including testing, implementing workarounds, and recommending equipment.
• Maintain accurate inventory of hardware and software resources.
• Provide technical support both remotely and on-site.
• Deliver emergency on-call support when required.
• Manage warranty claims and exchanges for hardware.
• Travel domestically and internationally as needed.
• Update tickets accurately and promptly in the company tracking system.
• Perform other duties as assigned.

• Hands-on experience with VMware vCenter Management (7.0 or later)
• Strong knowledge of Windows desktop OS
• Windows Server administration (2012-2022)
• Office 365 management
• File storage security and access control
• Proven organisational and communication skills
• Customer service and interaction experience
• Ability to develop and improve system monitoring and notification processes
• Familiarity with SOX compliance (training provided)
• Willingness to perform patching and system maintenance outside normal hours
• Experience with Incident, Request, and Change control processes
• Basic networking knowledge (VLAN, DHCP, DNS, UDP/TCP, ports)
• Effective communication skills for escalating issues to global technical teams.
• Willingness to travel domestically and internationally as needed.

• Tailored training to help you learn and progress
• Company funded external qualifications (where relevant to the role)
• 33 days holiday per annum, pro rate (inclusive of bank/public holidays)
• Company bonus
• Company pension scheme with 7% employer contribution
• Life assurance cover 3.5 x salary
• Employee Assistance Programme
• Various employee recognition schemes

Progress Rail, a Caterpillar company, is one of the largest integrated and diversified providers of rolling stock and infrastructure solutions and technologies for the global rail industry. The company provides advanced EMD® locomotives, engines, and technologies, railcars, trackwork, fasteners, signalling, rail welding and Kershaw Maintenance-of-Way equipment, along with dedicated locomotive and freight car repair services, aftermarket parts support and recycling operations. Progress Rail's deep industry expertise ensures a commitment to quality through innovative solutions. With a global network across the United States, Canada, Mexico, Brazil, Germany, Italy, Australia, China, Germany, India, South Africa, the United Arab Emirates and the United Kingdom, we are committed to serving our customers.