IT Engineer

Trafford IT and Digital Services are integral to support the Council's Corporate and NHS Locality Plans by driving digital transformation across the Council and NHS Greater Manchester Integrated Care services. As an IT Engineer within the IT Operational function, part of the IT & Digital Service, you'll manage and support the technology infrastructure that underpins business applications and services. Your responsibilities include monitoring and optimising networks and systems, resolving complex technical issues, and managing incidents within agreed service levels. Working within the ITIL framework, you'll collaborate across teams on root cause analysis, service improvements, and contribute to IT projects and change management. You'll also promote a customer-focused culture, ensuring secure, high-quality IT services that align with business needs and enhance public service delivery.

You'll be working with a wide range of technologies including Microsoft 365, Microsoft OS, antivirus software, VPN, SAP, Veeam backup and recovery, Azure Site Replication, and VMware. The role involves the installation and maintenance of these systems, as well as providing hands-on support for data center hardware. You'll be part of a rota covering support and technology duties.

The role requires some out of hours support, with cover provided on Saturday and Sunday between 10am and 4pm, a 4% uplift is applied to cover this and other out of hours support. The team covers 2 shifts ensuring support is available from 7am to 5pm (there is sometimes a requirement to provide support till 7pm by exception and pre-arranged).

Do you have experience in VPN?, You will have strong experience working with service management tools and core end-user technologies like Office 365 and ITSM platforms. Skilled in Microsoft Active Directory/Azure AD and at least three related areas such as Azure, Exchange, VPN, networking, or security, you're confident troubleshooting complex issues and managing teams to find solutions. You communicate technical information clearly to all audiences and thrive working both independently and collaboratively. With excellent organisational skills and a customer-focused approach, you deliver high-quality IT support while mentoring colleagues and managing third-party providers effectively.

Your style and approach will reflect our values and behaviors: you will be committed to continually learning & improving the way you do things to ensure effective outcomes; valuing and respecting others' contribution, you will work together to deliver service; you will take ownership of your actions and strive to getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.

You'll also be able to demonstrate experience in supporting the continuous expansion of the Council's Microsoft 365 environment which includes (not limited to) MS Teams, SharePoint, MS Azure, MS Active Directory and Security.

Location Trafford Town Hall, Talbot Rd, Stretford, M32 0TH/ Hybrid, minimum of 2 days per week in the office, scheduled on a rota basis

Salary range Career Graded Post Band 7-8 £37,280 - £42,839 (with 4% out of hours support allowance)

Working Pattern Full time

Working hours 7am 5pm (including AM and PM shifts)

Contract type Permanent, Hybrid role, minimum of 2 days per week in the office, scheduled on a rota.

Working a maximum of 1 weekend in 5, scheduled on a rota.

Flexibility is required to work outside core hours when needed.

Non-Police Personnel Vetting may be required.

Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential. Our vision: Trafford where all our residents, businesses and communities prosper. Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.