MBS Test Lead

This is a new crucial role that will make a real impact in the Met's ambition to provide a strong, core Test Management team. We are looking for a professional that can inspire, motivate and support colleagues in best practice Test Management. You will be responsible for planning, coordinating, and overseeing testing activities for IT systems, ensuring high-quality delivery of software and infrastructure changes.

You will report to the Met Business Services (MBS) Head of Service & Operations and manage the Test Management team. You will also be responsible for promoting process excellence and encouraging cross-functional and cross-process collaboration.

Your core responsibilities will include the following (but will not be limited to):

• Foster a culture of high-performance, innovation and continuous improvement embracing MBS, MPS and Met values.
• Develop and implement comprehensive test strategies, plans, and schedules for software and infrastructure projects.
• Manage Oracle Fusion Cloud environments (development, testing, staging, and production), ensuring consistent configuration and proper version control.
• Manage the defect lifecycle from identification to resolution, working with development teams to ensure issues are addressed. Prioritise defects based on risk assessment and impact.
• Creates an environment where trust and open communication is encouraged, giving everyone a voice to be creative and work as a single cohesive team.
• Inspires and motivates team members to achieve high performance.
• Act as a liaison between IT teams, business units, and third-party vendors to facilitate smooth testing processes.
• Mentors and trains team members on testing methodologies, tools, and best practices.
• Collaborates with the senior leadership team to define service and operational priorities.
• Agree clear ways of working and set out expectations with all suppliers from the outset.
• Build strong relationships with suppliers to support the multi-partnership approach to managing our technical products and services that we provide our users.
• Promptly address risks/issues affecting successful and commercial binding outcomes.
• Gather customer feedback and translate insights into actionable improvements.
• Drives test environment uptime and availability with suppliers by reducing average resolution time for environment related issues., You may in addition be required from time to time to undertake additional duties necessary to meet the needs of the Met. Such duties to be commensurate with the responsibilities and grading of the post., The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.

As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.

The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.

Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.

Do you have experience in Test management tools?, * 5+ years of experience in software testing, with at least 2 years in a lead or supervisory role.

• Proficient in test planning, test case design, defect tracking, and reporting.

• Proven experience with testing methodologies and deployment strategies in an Agile, DevOps, or ITIL environment.

• Detailed knowledge of Oracle ERP Cloud/Fusion technology supporting back-office services is essential.

• Experience of managing a team of individuals providing clear direction, support and resolution.

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Hands-on experience with test management tools (e.g., JIRA, TestRail) and automation tools (e.g., Selenium, QTP).

• Ability to identify dependencies, assess risks and put effective risk mitigation plans in place

Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff. MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations. MBS will help every person and supplier working with the Met by: * Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos. * Designing end-to-end services, building them the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered. * Providing easy-to-use interfaces and 'one-touch' services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows. This is an exciting time to be part of MBS - we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London. This role will be based at Kilburn, however travel may be required to other MPS locations dependent on requirements.