IT Manager

We are recruiting for an IT Operations Lead for a fantastic company based in Chandlers Ford. The company has 300 users across several sites, it is a successful and growing business, innovative and invests in IT.

This role reports to the Head of IT and is responsible for a small IT Support Engineer team. The role plays a pivotal role in maintaining the stability, security and performance of the company's IT systems.

It is a role you can make your own and input your continuous improvement ideas. The team and company are a fantastic work environment, one of the best.

The Role

This role leads a small but high performing team, focused on the following:

• Taking ownership of operational performance and team coordination
• Providing assurance to the Head of IT on service compliance, health and technical risks
• Champion best practice across service delivery, patch management and system resilience
• Contribute directly to the ongoing ISO 27001 certification and Cyber Essentials Plus compliance
• Act as deputy to the Head of IT, maintaining continuity of leadership

Some specific tasks include:

• Operational leadership - ie lead daily IT Operations, ensuring system stability and uptime.Managing a small team of 2, mentoring them and providing direction, coaching and escalation support.
• System & Infrastructure - ie monitor infrastructure, including Azure, Intune, Microsoft 365 and networking.Ensure regular patching, updates and endpoint compliance.Support the deployment and testing of configuration and policy changes.
• Service Delivery - ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices.Produce weekly operational reports.
• Governance, Security and Compliance - ie Support Cyber Essentials Plus and ISO 27001, ensure adherence to patching, backup and endpoint compliance metrics.

We're looking for the following in the successful candidate:

• Solid, progressive experience in IT operations or Service delivery in a 200-500 user Organisation.
• Hands on experience with Microsoft 365, Azure AD/ Entra ID and Intune endpoint management (or very close experience to this)
• Understanding of networking fundamentals, patch management and system monitoring.
• Practical knowledge of ITIL principles
• Confident in coaching/mentoring/motivating others.