3rd Line Infrastructure Engineer

We are seeking a motivated and enthusiastic Solutions Engineer with a deep expertiseon infrastructure management to join our growing team. The role will involve leading 3rd-line support, managing complex client infrastructures, and delivering strategic IT solutions. The Solutions Engineer will act as a technical leader within the team, mentoring junior engineers and ensuring the highest levels of technical service.

Other businesses may call this role Senior Infrastructure Engineer, Senior 3rd Line Engineer, Senior Systems Engineer, Senior IT Engineer, Lead Solutions Engineer, Lead Infrastructure Engineer, IT Systems Architect, Senior IT Consultant, IT Infrastructure Architect, Senior Technical Engineer, IT Solutions Architect, Senior Systems Administrator.

Responsibilities:

• Technical Leadership & Troubleshooting: Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security. Act as the primary escalation point for the engineering team.

• Project Ownership: Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions (Microsoft Azure), and network upgrades, ensuring successful and timely delivery.

• Client Interaction: Work closely with clients to understand their needs and provide tailored IT solutions. Manage client expectations and guide them through technical implementations.

• Team Mentorship: Mentor junior engineers, offering guidance on technical issues and career development. Ensure team members adhere to best practices and quality standards.

• Security & Compliance: Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices.

• Documentation & Reporting: Ensure thorough documentation of system configurations, solutions, and troubleshooting steps. Provide clients with performance reports and recommendations for improvement.

• Expert knowledge in Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, including advanced troubleshooting and configuration.

• Strong hands-on experience with server virtualisation (Hyper-V, VMware) and cloud technologies, particularly Microsoft Azure (Azure AD, Virtual Machines, Storage).

• In-depth experience with backup solutions (Veeam, Cove, Acronis) and disaster recovery planning.

• Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and expertise in configuring and managing firewalls (Fortinet, Juniper, Watchguard, Palo Alto).

• Proficient in storage solutions, including Dell PowerVault and Synology (LUNs, RAID, storage pools).

• Experience with endpoint protection platforms like Microsoft Defender and Sophos.

• Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades.

The Package

• Working hours will be 40 hours a week during standard business hours (Monday - Friday, between 9am - 6pm UK time)

• Perks including quarterly and annual staff awards, funded social events, referral bonuses

• Flexible working arrangement, including work-from-home Mondays & Fridays or alternative arrangements offering a balance of remote workdays.

• 22 days' annual leave plus Bank Holidays increasing up to 25 days over the length of your tenure.

• Continual professional development plans, learning and development opportunities.

Lyon Managed Services are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

We're a fast-paced managed IT services provider for the creative industry, proudly serving 5,000+ users and 100+ businesses from our London base. Our success is built on a strong culture, exceptional people, and an unrelenting focus on quality.