IT Support Analyst

You'll be joining a business that's making a real impact globally, supporting cutting-edge work across multiple disciplines. As part of a close-knit IT team, you'll play a key role in supporting users, maintaining systems, and contributing to projects that drive innovation and operational excellence.

What You'll Be Doing

• Providing first and second line support for desktops, laptops, mobile devices, and core business applications.
• Supporting Microsoft 365, Active Directory, and other enterprise platforms.
• Assisting with user onboarding, device deployment, and system configuration.
• Maintaining network connectivity, security, and backup solutions.
• Participating in IT projects including system upgrades and security enhancements.
• Delivering excellent customer service and clear communication across all levels of the business.

We're looking for someone with a solid foundation in IT support and a proactive approach to problem-solving. You'll be comfortable working in a fast-paced environment and keen to develop your skills further.

• Essential Skills:

• Strong troubleshooting skills with Windows 10/11.

• Experience with Microsoft 365 and Azure Active Directory.

• Understanding of networking fundamentals (DNS, DHCP, IP routing).

• Ability to support a 200+ user environment both onsite and remotely.

• Excellent communication and documentation skills.

• Desirable Skills:

• Microsoft 365/Azure administration.

• Windows Server 2016-2022.

• NAS/SAN storage management.

• Mobile device support (Android/iOS).

• Backup and replication tools (e.g., Veeam).

• Awareness of Cyber Essentials or ISO27001.

• Interest or experience in cyber security or risk management.

• Salary up to £35,000 (may stretch for the right candidate).
• Hybrid working model (Edinburgh-based).
• Generous holiday allowance.
• Enhanced pension contributions.
• Health cash plan and wellbeing support.
• Cycle to work scheme and retail discounts.
• Free on-site parking.
• Discretionary bonus scheme.
• Access to learning and development resources to support career progression.

This is a full-time, permanent role offering the chance to work in a supportive and forward-thinking environment. If you're ready to take the next step in your IT career and want to be part of something meaningful, we'd love to hear from you.

Lorien is proud to be partnering with a leading organisation in the scientific and technology sector, currently seeking an IT Support Analyst to join their Edinburgh-based team. This is a fantastic opportunity for someone with strong 1st and 2nd line support experience who's looking to grow their career in a dynamic, collaborative environment.