Service Desk Officer

This role will involve the support and delivery of a customer focused help desk service on behalf of Corporate Facilities management.

The role provides customer support across the full range of facilities support including but not limited to: reactive maintenance, compliance, cleaning, security, and vending and adhoc project requests.

key duties and responsibilities of the role

The duties of the role include creating and issuing work orders to support contractors. Chasing and managing all task through to completion and ensuring that the contractor follows all health and safety protocols and provides appropriate risk assessments, method statements and permits to work prior to work commencing.

• previous experience and knowledge of public or private sector FM service/help desk functions
• experience of negotiating and liaising with a wide range of suppliers, contractors and customers.
• ability to organise, plan and prioritise workload effectively to meet deadlines and work under pressure
• be able to competently use a range of ICT packages including Microsoft Outlook, Word, Excel, etc.