Business Analyst, Commerce, Manager, Deloitte Digital

• You will be instrumental in identifying and translating complex business challenges into clear, actionable solutions. This includes driving discovery phases and shaping strategic initiatives that drive tangible business value.
• You will expertly elicit, analyse, and document detailed business requirements, user stories, and functional specifications, ensuring alignment between client vision and technical delivery.
• Your role will involve close collaboration with cross-functional teams - including designers, architects, developers, test engineers and delivery leads - to facilitate seamless execution of product delivery.
• You will also be key in coordinating delivery efforts, applying agile methodologies, and contributing to data analysis and visualisation to inform decision-making and optimise customer journeys.
• You will be a trusted point of contact for client stakeholders, cultivating strong relationships by ensuring their needs are met, and our solutions contribute directly to their business goals, embodying Deloitte's commitment to outstanding client service.
• This role offers the chance to make a significant and meaningful impact, transforming how businesses connect with their customers in a rapidly changing digital world.

Connect to your skills and professional experience

To thrive as a Business Analyst in our Commerce business, you will need to possess a strong blend of strategic insight, technical acumen and exceptional consulting capabilities. We are looking for practitioners who can adeptly navigate complex client environments, solve intricate problems, and drive successful outcomes.

Do you have experience in Software development?, * Experience: Significant experience working on agile software development projects, working as a Business Analyst or adjacent role.

• Core Business Analysis Expertise: Proven ability in requirements elicitation, analysis, documentation (user stories, functional specifications), process mapping, and use case development.
• Commerce Platform Acumen: Demonstratable experience with leading commerce platforms (e.g., Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud, Adobe Commerce, Shopify Plus) and a strong understanding of the digital commerce ecosystem.
• Composable Architecture & MACH Principles: Familiarity with modern composable commerce architectures and the principles of Microservices, API-first, Cloud-native, and Headless (MACH) to build flexible and future-proof solutions. Ability to adapt to diverse client architectural landscapes where required.
• Agile Proficiency: Deep understanding and practical application of Agile methodologies (Scrum, Kanban, SAFe) within a fast-paced delivery environment, coupled with a critical and pragmatic approach to incremental value delivery.
• Data-Driven Insights: Ability to perform data analysis, interpret key metrics, and utilise data visualisation techniques to inform requirements and optimise solutions. Proficiency in customer journey mapping is highly valued.
• AI Fluency: A practical understanding of how Artificial Intelligence and Generative AI can be applied within commerce to enhance product capabilities, improve customer experience, and boost team productivity. This includes the ability to elicit requirements for AI-driven features and integrate AI components into solutions.
• Consulting & Client Engagement: Exceptional client relationship management, stakeholder engagement, and presentation skills. Ability to act as a trusted advisor, challenge assumptions constructively, and guide clients through complex decisions.
• Collaboration & Leadership: Strong coordination skills, with the ability to work effectively across diverse, multi-disciplinary teams (design, architecture, development, delivery), whilst also mentoring and guiding junior team members.
• Problem-Solving: A proactive and analytical approach to problem-solving, with the ability to break down complex issues and propose innovative, practical solutions.

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.