Change Manager
Role details
Job location
Tech stack
Job description
As a Change Manager you will join a team based at RAF Waddington, Lincolnshire being responsible for overseeing and managing the day to day implementation and management of the change management process.
Day-to-day, you will be ensuring that changes to the IT infrastructure and services are executed smoothly, minimising disruptions and adhering to ITIL best practice.
Your responsibilities will include:
- Applying an ITIL best practice for change management following established workflows and operating procedures
- Ensuring that all process and policy documentation is maintained under document control delivering consistent and high quality service to the customer
- Collaborating with team members and contributing towards service improvement opportunities
- Producing management information to all stakeholders of the supported applications/products and services
- Producing reports and ensuring all standards and regulatory compliance practices are adhered to
- Updating training, creating awareness and publicising new change management capabilities
Requirements
- Strong customer service experience with strong administration skills
- Previous experience of Continuous Service Improvement and Change Management
- A good understanding of reporting and analytics skills that provide clear insights
- ITIL 4 Foundation
- Strong service delivery skills and relationship management skills, We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
Benefits & conditions
- Matched contribution pension scheme, with life assurance
- Generous holiday allowance, with the option to purchase additional days
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
- We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
- Volunteering Opportunities - helping charities and local community
Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.
