Junior Desktop IT Support Engineer
Role details
Job location
Tech stack
Job description
We are seeking a Junior Desktop IT Support Engineer to join our team to help to provide ongoing support to our Customers to ensure we retain our optimum levels of Customer Service. The ideal candidate will have an interest in IT and a good understanding of general office programs and software
Duties:
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Troubleshoot basic IT issues and provide assistance with timely resolutions
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Collaborate with senior engineers to deploy and configure network devices (Full training to be provided)
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Monitor network performance using online portals (training to be provided)
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Continually monitor and update our Client ticketing system to ensure we are responding and closing tickets in a timely fashion
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Ensure Customers are continually updated with the progress of their queries
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Carry out other general office duties where required
Requirements
Do you have a valid Driving Licence license?, Do you have experience in Microsoft Outlook?, General understanding of PCs and IT equipment
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Good general understanding of MS Office suite, MS Outlook and MS365
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Familiarity with any form of Networking would be desirable
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Basic understanding of iOS and Android devices
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Ability to work collaboratively in a team environment
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Strong problem-solving skills and attention to detail
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Strong communications skills
This is an exciting opportunity for a tech-savvy individual looking to kick-start their career in IT and Desktop Support. Join us in our dynamic environment where you can grow your skills and contribute to cutting-edge projects. Apply now to be part of our innovative team!
Job Types: Full-time, Apprenticeship, Graduate
