Support Engineer

Formula Recruitment

Newcastle upon Tyne, United Kingdom

11 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Job location

Remote

Newcastle upon Tyne, United Kingdom

Tech stack

Microsoft Windows

Amazon Web Services (AWS)

Azure

Bash

Cloud Computing

Continuous Integration

Linux

Monitoring of Systems

Python

Powershell

Ansible

Scripting (Bash/Python/Go/Ruby)

Kubernetes

Kibana

Terraform

New Relic (SaaS)

Docker

Job description

The successful support engineer will be tasked with supporting critical systems and providing technical support as well a troubleshooting, incident management and system monitoring and maintenance.

You'll take ownership of complex technical issues across Linux, Windows, and cloud environments (AWS/Azure), leading incident response and ensuring systems remain stable, secure, and performant.

In addition you will be required to liaise with key stakeholders and customers, forming key relationships with both.

Requirements

5+ years' experience in technical support or system administration
Financial Services/Trading experience
Strong knowledge of Linux & Windows environments, as well as AWS & Azure
Automation & Scripting: Bash, Python, or PowerShell
Familiar with monitoring tools (e.g. New Relic, Kibana)
Excellent troubleshooting and incident management skills
(Bonus) Exposure to CI/CD, Docker/Kubernetes, Terraform or Ansible

This is an exciting opportunity for an experienced Support Engineer to join a high profile financial services organisation and provide a support on critical systems.