Data Centre Services Engineer (Reading)

• Respond to customers within agreed SLA.
• Deliver intelligent remote hands for external and internal customers
• Deploy racks and related equipment to support customer orders.
• Manage all incoming calls, tickets, emails and faxes to the data centre services function.
• Proactive update customers and resolution of service.
• Follow escalation processes; tickets to support management and other teams as required.
• Liaise with third party suppliers to report and escalate customer problems.
• Access management to site where no security function is available.
• Cabling support including crimping, patching, labelling, running and terminating.
• Troubleshoot hardware faults and arrange replacements.
• Install and decommission redundant equipment and cabling.
• Co-operate and work closely with all members of the DC and wider operational teams to ensure efficient, productive and high-quality service to customers within the Pulsant live Data Centre.
• Stock control of Pulsant assets and store management.
• Manage, categorise, and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services.
• Support Trainee DC Engineers when required.
• Monitoring of infrastructure, site walk around checks and reporting / escalating any faults or concerns as required.

Do you have experience in Microsoft Word?, * Experience working in a data centre is highly desirable but not essential

• Experience working with / troubleshooting computer hardware and / or laying cables
• Keen interest in and passionate about IT technology and infrastructure.
• Computer literate, with experience of the Microsoft suite including Word and Excel
• Customer service and strong communication skills
• Ability to work well to deadlines and under pressure.
• Good problem solving skills

Pulled from the full job description

• Company pension
• Private medical insurance
• Cycle to work scheme, Permanent role based on-site in Pulsant's Reading East data centre
• Monday to Friday working hours. Rotating each week between 7am - 3.30pm and 10.30am - 7pm
• Learn new skills via on the job training and company provided Udemy learning resources., * A supportive work environment with a focus on career growth, development, work life balance and well-being.
• A friendly, family-like atmosphere where almost half of the team have been with Pulsant for 5+ years
• Benefits include 5% pension, private healthcare, cycle to work scheme, free breakfast and snacks, Udemy license and more.

Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 14 strategically located data centres and a dedicated team of over 300 professionals (with an average tenure of 7 years), we support 1000+ clients services across the UK with cloud, connectivity, and compute services.