IT Services Team Leader

Our client is a growing organisation that is seeking an experienced IT Services Team Leader to manage a team of IT Support Engineers and ensure the smooth delivery of services across the business.

This role covers both infrastructure and software systems, supporting digital platforms, cloud services and core operational IT.

IT Services Team Leader - Key Responsibilities

• Lead, supervise, and develop a team of IT support specialists.

• Manage core IT systems including Windows servers, networking, and cloud platforms.

• Support business-critical applications, reporting tools, and web technologies.

• Maintain clear documentation, IT policies, and support procedures.

• Oversee system security, compliance, backups, and disaster recovery processes.

• Support IT projects and implement new digital solutions.

• Proven experience leading an IT support team (min. 3 staff).

• Cisco Certified (essential).

• Strong Microsoft/Windows environment experience.

• Well-rounded knowledge of hardware/software engineering concepts.

• Technical understanding of VMware, SQL, networking, and backup systems.

• Excellent communication and stakeholder collaboration skills.

• Able to work proactively, manage workloads, and remain calm under pressure.

• Strong customer focus and problem-solving abilities.

• Experience in educational environments (desirable).