IT Service Lead

Set up monitoring solutions across the IT server and network estate Support the Information Security Manager in the implementation of security policies across IT infrastructure Support the service desk regarding any service performance issues Provide network support and resolving connectivity issues Configure hardware and software to optimize network communication Set up LAN and WAN networks, as well as Voice Over IP and VTC devices IP address management and reporting Document processes and monitor network performance metrics Keep up with advancements in network technologies and solutions As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester Healthcare have an opportunity for an IT Service Lead to join our expanding team. We are looking for an experienced, practical, and proactive candidate who will support the integrity of IT services across a portfolio of c. 250 care homes across the UK, as well as services to our support teams. In this vital role, you will ensure that IT teams have the tools to predict and prevent potential issues, and ensure full service is resumed where issues arise.

Requirements:

• Proven experience implement scalable, high-availability network solutions (LAN, SD-WAN, Cloud)
• Ability to lead network delivery projects; coordinate with vendors and internal teams
• Proven experience with network monitoring tools (Wireshark, netcat, Netspot, Qualys, etc.)
• STEM degree preferred
• Strong proficiency in routing and switching technologies (Layer 2 and Layer 3 switching, VLAN segmentation, NAT, link aggregation) and protocols as well as wireless
• Experience in Fortinet security appliances and solutions highly desirable
• Understanding and practical experience of, cloud networking solutions and technologies (Azure) considered an asset
• Service management background (Incident, Problem and Change Management)
• Team leadership experience
• Clean and current UK driving license

Welcome to Barchester Healthcare, where we specialise in delivering top quality care to the people living in our well staffed, comfortable, secure and happy homes. We believe every one of the individuals we support deserves dignity, choice and independence. For us, recognising individuality means listening to what people tell us and ensuring every day is thoroughly enjoyable. Our approach includes jointly written care plans designed to help us learn about personal likes and dislikes as well as helping to set care and rehabilitative goals encouraging independence. We help the people we support keep up community links and welcome those visits from family and friends that can be so important. Areas of expertise We offer a wide variety of care options from short- and long-term residential care to nursing services, assisted living as well as registered hospitals and a range of services for adults with severe disabilities or mental health needs. We constantly strive to provide a consistent and high-quality service. We do this through our staff. We recruit motivated and compassionate people, then develop, manage and invest heavily in their training so that they not only do an excellent job but love their jobs, too. This makes happier homes for the people we support. Our People Barchester is all about doing things a little bit differently. Our unique approach to the care sector sets us apart, so to make things happen our people need to be a little bit different too. Our residents, patients and their families expect great services, so our professional and dedicated team of specialists actively recruits people who are focused on continually improving the quality of life for the people in our care, to achieve our ambition of Barchester as the leading provider of care services.