Microsoft Identity Engineer

An exciting opportunity has arisen to join HL as a Microsoft Identity Engineer (Compliance & Identity Engineer). You will have a proven track record in supporting and managing Microsoft's Compliance & Identity products including Entra ID and DLP and enjoy working with a variety of technologies and people. This is a great role for someone who wishes to further their career by helping us achieve HL's mission.

What you'll be doing

• Seek innovative solutions, improvements, enhancements, and automation wherever possible.
• Helping to deliver the product vision and strategy, making sure that technical and non-technical users are maximizing product functionalities.
• Actively engaging in a culture of continuous improvements to deliver quality service and support.
• Monitor and manage ServiceNow queues to ensure service requests and incidents relating to compliance & identity products are dealt with in a timely manner.
• Progress project work, tracking progress in Jira.
• Create and maintain accurate system documentation, including change requests, technical and user guides, hardware and software asset and configuration registers, problem and resolution knowledge bases, and documentation produced during the system life cycle.
• Troubleshooting of failures and responding to security incidents.
• Occasional out of hours work for updates, incidents and fixes is expected., * Azure AD Connect
• Enterprise Applications/App Registrations
• Azure RBAC
• SSO Integrations
• Conditional Access
• Compliance (Purview)
• AIP
• DLP
• E-Discovery

• Strong experience working with Entra ID, Security best practices, Entra RBAC, Identity & Governance (PIM, PAM, JIT, Least Privileged), Domain Controllers, AD, AD Connect, Authentication, SSO (SAML/OIDC).
• Excellent communication skills and customer focus.
• Ability to plan, prioritise and complete your own work.
• Willingness to engage with and work in other technologies.
• Flexible and adaptable when dealing with changing requirements and priorities.
• Microsoft or equivalent professional certification would be desirable.
• Understanding and/or working knowledge of ITIL v4.
• Experience in Jira and ServiceNow (preferable).

We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a flexible working pattern to enable you the option of working from home and coming into the office., * Discretionary annual bonus* and annual pay review

• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

*dependant on role level

** only available to select during our annual benefits window, in November each year

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.