{"@context":"https://schema.org/","@type":"JobPosting","title":"Business Analyst

Work on site at a global investment bank providing both deskside and remote support for users. The role covers incident management and service request fulfilment. The team of three covers rotating shifts across 08 : 00 - 18 : 00 Monday to Friday, with weekend work as needed for Turret moves and post-checks after change activity., * Serve as the main point of contact for the user community for service issues and requests.

• Act as an escalation point to resolve issues and manage local communications.
• Provide regular updates on incidents, orders, and reporting requests.
• Work with remote, central support teams on event investigation and issue remediation.
• Coordinate with third-party vendors to manage SLAs and deliver services to the client.
• Oversee on-site personnel and governance of key service processes such as Incident, MAC and Change management.
• Establish and maintain relationships with local vendors to improve service quality.
• Document regional and site requirements to enhance the current offer.
• Champion or participate in projects to drive local success.
• Provide training support to users and service teams on IPC service offerings.
• Perform daily health checks to confirm systems are ready for business.

How You Will Make an Impact

Respond to a wide range of issues promptly and communicate effectively with end users, bank management, and IPC teams. Track and measure performance via customer ticket systems and direct feedback.

• Minimum 5 years of experience providing customer support for trading communication technologies.

• Strong technical aptitude in trading communications technologies.

• Excellent customer service and relationship-building skills.

• Ability to organise resources across disciplines to achieve results.

• Experience working in a rota : 0600 - 1800 Mon-Fri, with weekend and bank holiday coverage as required. Desired Skills and Experience

• Knowledge of IPC products and trading communication technologies.

• Business process development and definition experience.

• Microsoft Office and data analysis skills (Excel, Access, Project, PowerPoint, Visio).

• Private Medical, Dental and Optical Reimbursement
• Salary Sacrifice Pension Scheme
• 25 Holidays per Year Plus Public Holidays
• Charity work and volunteering time off
• Tuition Reimbursement and Certification Bonus Program
• IPC University e-learning platform
• Enhanced Parental Leave, Wellness Program, Fitness Membership
• Cycle to Work Scheme, Season Ticket Loan, Employee Referral Scheme