IT Field Engineer

We are looking for an IT Field engineer to join our team and support our customers with main duties that include updating and improving existing systems to ensure they are used in the most efficient way. Installing and supporting a wide range of servers and networks and to keep them updated with bug fixes and security updates.

In addition to the above you will also be responsible for aiding our Helpdesk Team in fault rectification via remote services as and when required.

Do you have a valid Driving Licence license?, Do you have experience in Technical support?, Do you have a High school diploma or GED?, Essential:

· 2-5 years' experience of working within an IT role.

· Sound knowledge of Microsoft Operating System deployment and support (Windows 11, Windows Server 2019+)

· Virtualisation with Hyper-V

· Active Directory (including Azure AD)

· Microsoft 365 administration and configuration

· Microsoft Exchange, Microsoft Cloud Services

· Sound knowledge of Windows, iOS and Android deployment and management

· Demonstrable troubleshooting skills

· Network design & management including routing, switching, VLANS, VPNs, DNS, DHCP, Wireless LAN/WAN.

Desired:

· Experience in backup solutions, bare metal restores and disaster recovery.

· Understanding of NCSC Cyber Essentials scheme.

· Knowledge of Cloud services

· Basic mechanical and electrical skills (i.e. fitting rack mount kit in a cabinet and safe cable runs)

Non-Technical Skills

· Excellent communication, customer service and interpersonal skills as you will be dealing with customers in all positions from board level downwards.

· Analytical thinking and be able to demonstrate a problem-solving mindset.

· Organised, focused and accurate.

· Ability to work within a team as well as independently.

· The candidate must be well-presented and have good written and verbal English skills.

· Full UK valid driver's licence, * A-Level or equivalent (preferred), * Technical support: 1 year (preferred)

• Customer service: 1 year (preferred)

Established in 2001 we are an IT MSP Company with offices in Carlisle, Cleator Moor and Staveley, who specialise in providing IT support to Commercial Businesses and Schools and Academies within the Education Sector throughout Cumbria.