IT Support Engineer

• Provide support for end-users across desktop, server, and network environments.
• Configuring and managing firewalls on multiple platforms including Fortigate, Watchguard, PFSense, Draytek and others.
• Monitor and maintain systems performance, patching, antivirus and backups.
• Administer Microsoft technologies including Office 365, Azure AD, Active Directory, Exchange, and Windows Server.
• Installing and configuring VoIP phone systems
• Monitoring Helpdesk tickets and responding in a timely manner and recording your activity.
• Documenting changes and solutions and updating training material.

Do you have experience in WordPress?, Due to expansion, we have an exciting opportunity for an experienced and highly motivated 2nd/3rd line IT Support Engineer to add to our service desk operations. This is an exciting opportunity for a motivated engineer who will provide a supporting role, you must have excellent communication skills, enjoy a challenge and wish to progress your career., * Minimum 3 years' experience in IT support, preferably within a Managed Service Provider (MSP) environment.

• Microsoft exams/certifications (e.g. Microsoft 365, Azure, Windows Server) are desirable but not essential.
• Strong expertise with Microsoft technologies including Microsoft 365 administration, including tracing messages, managing SharePoint Online, OneDrive and Office software.
• Experience with Microsoft Server technology, including Hyper-V virtualisation, DHCP, DNS, licensing.
• Experience using Azure or on-premise active directory for managing domain services, users, security and access groups.
• Knowledge of IT infrastructure, networking, including WAN and LAN connectivity, switching and VLANs
• Cyber security awareness, including the cyber essentials & Cyber essentials + scheme.
• Familiarity with some or all of the following technologies: Altaro/Hornet Security, 3CX, N-Able, Unifi
• Experience or interest in cloud hosting technologies and applications would be an advantage. For example Linux, Apache, Nginx, PHP, Plesk, WordPress and Elementor.
• Experience working with an RMM and ticket management systems.
• Experience working with vendors and/or 3rd party suppliers.
• Experience with HP / Dell and other leading manufacturer's hardware.
• Knowledge of VoIP telephony, both hosted and on premises preferably 3CX would be an advantage.
• Excellent communication skills.

Desirable Qualifications:

• Microsoft certifications (e.g. MS-900, AZ-104)
• General certifications (e.g. CompTIA A+, Network+)
• 3CX Basic Fundamentals, * Must have excellent communication skills and telephone manner., * Configuring/admin and maintaining customer IT infrastructure: 3 years (required)
• MS technology, incl. Hyper-V, DHCP, DNS, licensing: 3 years (required)
• Microsoft Office 365 products: 3 years (required)

Internet Assist an MSP located in Maldon, ISO27001 and Cyber Essentials accredited company that delivers a wide range of IT service and IT support solutions (www.ia.uk).