Helpdesk Administrator

We are seeking a dedicated Helpdesk Administrator to provide comprehensive support and assistance within our organisation. The successful candidate will be responsible for managing client requests, 4 glaziers, route planning and quoting jobs, and running the help desk 2 days a week to allow for the business to grow sales. This role offers an excellent opportunity to utilise your expertise in a dynamic environment, ensuring seamless IT operations across various platforms and systems., * Respond promptly to client requests via the help desk system, providing effective solutions and updates to their needs.

• Support desktop environments across Windows, macOS, and Linux operating systems, ensuring optimal performance.
• Manage our glaziers day and allocate jobs then quote, or allocate jobs and invoice.
• Assist sales and marketing with reports and weekly updates
• Maintain and support ongoing projects
• Monitor work flow and on going targets.
• Document incidents and resolutions accurately within ticketing systems to facilitate ongoing support improvements.
• send clients updates once jobs are complete
• Ensure H&S is paramount.

Do you have experience in macOS?, * Strong knowledge of computer systems as numerous are used to run the business

• Proven experience in desktop work
• Proficiency in managing others diaries
• Familiarity with reactive maintenance works.
• Excellent support skills with the ability to solve problems for customers and staff
• Good understanding of glass industry/works is preferred
• Strong communication skills with the ability to explain concepts clearly to clients
• Organised approach with attention to detail
• Strong phone manor and personality, with confidence